Exchanges and returns

Exchanges and Returns

If you have received incorrect or defective items, please email info@bigilamira.com to discuss this.
If you are not satisfied with the goods you have received, you may return them to us within 30 days of receipt of delivery, provided they are in original and resalable condition.
Once the products have been returned, you will be entitled to a full refund, excluding the return shipping costs. We cannot refund or exchange items that appear to be used or opened, or are not in their original condition.

Return Request

1. Download, print and complete the return form if you have not already done so. Request the return form via the form below.
2. Send the return form together with a photo of the products you are returning to the email address info@bigilamira.com.
3. Once approved, ensure that your return is properly packaged and meets all the conditions listed below.
4. Clearly mark 'Returns' on the outer packaging of your package.
5. Use Insured shipping service with tracking to ensure the package reaches us safely.
6. Send a tracking email with tracking information to info@bigilamira.com.

Return address: 8 The Green ste d, Dover, DE 19901, USA

Terms and conditions for returns:

- All returned items must be unused, unopened and with original plastic packaging.
- We are not responsible for the shipping costs of returned items.
- Make sure all returned items are well packaged to prevent damage in transit.
- Make sure all return packages are sent with tracking and insurance, as we cannot be responsible for items damaged or lost in return shipping.
- Make sure the return form is approved - without approval, your return may not be processed.

Simple return in three steps:

Step 1: Request Return

Request the return form via the contact form on this page & Specify your order number, email address and reason for return.

Step 2: Submit your order

Send the items along with the completed return form to the address provided on the return form. Make sure you include a tracking code for the shipment. You are responsible for the package and we want to avoid any confusion.

Step 3: Receive the purchase amount in your bank account

After receiving the package, we will ensure that the purchase amount is returned to your bank account within five working days.

Refund Policy

Refund Policy

We offer a 100% refund guarantee if you are not satisfied with your purchase.
You may request a refund within 30 days of receiving your order, provided the items are returned in their original, unused, and resalable condition with all packaging intact.

Please note:

- Return shipping costs are the responsibility of the customer and are non-refundable.
- We cannot issue refunds for items that appear to be used, opened, damaged, or not in their original condition.
- Refunds will only be issued after the returned items have been received and approved by our team.
- If your return does not meet the stated conditions, it will not be eligible for a refund.

For any issues regarding refunds or returns, please contact our support team at info@bigilamira.com with your order number and reason for return.

Contact us

Do you have any questions about your return? Want to share something? We are happy to help! We are available on the following channels:

Business Name: Scaling Bozo LLC
Phone: +44 7921 466174
Email: info@bigilamira.com
Address: 8 The Green ste d, Dover, DE 19901, USA
Openings Hours: Monday - Friday - 09:00 - 20:00 CET
Response Hour: We aim to respond within 24 to 48 hours