FAQ

🛍 ORDERS & PRODUCTS

Q1: Are all your products real gold or silver?
Yes. All our jewelry is crafted from genuine materials — 925 Sterling Silver, 14K or 18K Gold, and high-quality natural or lab-grown gemstones. Each item undergoes a strict quality control process before being shipped.

Q2: Do you offer custom-made jewelry?
Yes. We accept custom design requests for engagement rings, name necklaces, and other personalized pieces. To request a custom order, contact us at support@kanaz-jewelry.co with your design idea or reference images.

Q3: Are your jewelry pieces hypoallergenic?
All Kanaz Jewelry items are nickel-free, lead-free, and hypoallergenic, making them safe for sensitive skin.

Q4: Will my jewelry tarnish or fade over time?
Our jewelry is made to last. However, like all fine jewelry, exposure to chemicals, perfume, and moisture may reduce shine. We recommend removing your jewelry before showering, swimming, or applying lotions.

Q5: How can I find my ring size?
You can use our Ring Size Guide available on the product pages.

🚚 SHIPPING & DELIVERY

Q6: Where do you ship?
We ship worldwide, with standard and express options available at checkout.

Q7: How long does shipping take?

• Handling Time:  1-2 business days
  
  
• Transit Time: 7-10 business days (Monday to Friday)
  
  
• Total Delivery Time: 8-12 business days
  
  
• Order Cut-off Time: 11:00 PM (GMT+01:00) Central European Time (CET)

(Delivery times may vary depending on customs clearance, location of delivery and local courier delays.)

Q8: How much does shipping cost?

Standard shipping is free, but if you’d like your order to arrive sooner, you can choose paid express shipping.

Q9: How can I track my order?
Once your order has been shipped, you’ll receive a tracking link via email. You can also track your order anytime via your Kanaz Jewelry account.

💳 PAYMENT & BILLING

Q10: What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, iDEAL, Klarna, and bank transfers. See our full Payment Policy

Q11: Can I pay in installments?
Yes, through Klarna Pay Later, eligible customers in supported countries can pay in flexible installments.

Q12: I was charged but didn’t get a confirmation email. What should I do?
Please check your spam folder first. If you still haven’t received it after 30 minutes, contact our support team at support@kanaz-jewelry.com— include your payment proof or order number if available.

🔁 RETURNS & REFUNDS

Q13: What is your return policy?
We offer 30-day returns on all unused items in their original packaging. Personalized or custom-made jewelry cannot be returned unless defective. Visit our Exchange & Return Policy  for full details.

Q14: How do I return an item?
Simply email returns info@bigilamira.com with your order number, reason for return, and photos (if applicable). We’ll provide return instructions and a shipping label if eligible.

Q15: When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect your return. The refund will be issued to your original payment method.

💎 CARE & MAINTENANCE

Q16: How should I clean my jewelry?
Use a soft microfiber cloth to polish gently. For silver pieces, use a silver polish cloth or dip cleaner occasionally. Avoid water, perfume, and cleaning agents.

Q17: Do you offer jewelry repair or resizing?
Yes, we offer repair and resizing services for most items. Contact info@bigilamira.com with your order details to request assistance.

🎁 GIFTING & PACKAGING

Q18: Do you offer gift wrapping?
All jewelry comes in a premium Kanaz Jewelry gift box. You can add a personalized gift message at checkout at no extra charge.

Q19: Can I send my order directly as a gift?
Yes. You can select “This is a gift” at checkout, and we’ll exclude the invoice from the package.

📞 CONTACT & SUPPORT

Q20: How can I contact Kanaz Jewelry?
You can reach our customer support team at:

Business Name: Scaling Bozo LLC
Phone: +44 7921 466174
Email: info@bigilamira.com
Address: 8 The Green ste d, Dover, DE 19901, USA
Openings Hours: Monday - Friday - 09:00 - 20:00 CET
Response Hour: We aim to respond within 24 to 48 hours